Cancellation policy

At Black Orchid Coffee, we understand that circumstances may change and you may need to cancel your order. This Purchase Options Cancellation Policy outlines the terms and conditions regarding the cancellation of orders. By placing an order with us, you agree to the terms set forth below.

Order Cancellation by Customer

  • Cancellation Window: You may cancel your order within 1 hour of placing it. After this window, we begin processing your order and may not be able to accommodate cancellation requests.
  • How to Cancel: To cancel your order, please contact our customer service team immediately at blackorchidcoffeeco@gmail.com or call  ‪(216) 369-7612‬. Provide your order number and the reason for cancellation.

Order Cancellation by Black Orchid Coffee

  • Right to Cancel: We reserve the right to cancel any order at our discretion for reasons including but not limited to:
    • Suspected fraudulent activity
    • Errors in billing or shipping information
    • Product availability issues
    • Pricing errors
  • Notification: If we cancel your order, we will notify you via email or phone and provide a full refund using the original payment method.

Subscription Cancellation

  • Cancellation Policy for Subscriptions: If you have subscribed to a recurring delivery service, you may cancel your subscription at any time. However, cancellation requests must be received at least 7 days before your next scheduled delivery to avoid being charged for that shipment.
  • How to Cancel: To cancel your subscription, log in to your account on our website and follow the cancellation instructions, or contact our customer service team at blackorchidcoffeeco@gmail.com.

Refunds for Canceled Orders

  • Timing of Refunds: Refunds for canceled orders will be processed within 5-7 business days from the date of cancellation. The time it takes for the refund to appear in your account may vary depending on your bank or credit card provider.
  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase. If the original payment method is no longer valid, please contact our customer service team to arrange an alternative refund method.

Non-Cancelable Items

Certain items may not be eligible for cancellation, including but not limited to:

  • Customized or personalized products
  • Items marked as final sale

Changes to Orders

If you need to make changes to your order, such as updating the shipping address or modifying product quantities, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but changes may not be possible once the order has entered the processing stage.

Customer Support

For any questions or concerns regarding our Purchase Options Cancellation Policy, please contact our customer service team:

- Email: blackorchidcoffeeco@gmail.com
- Phone: ‪(216) 369-7612‬
- Hours: Monday - Friday, 9 AM - 5 PM (EST)

Thank you for choosing Black Orchid Coffee. We appreciate your understanding and cooperation.

Sincerely,

The Black Orchid Coffee Team